- Team qualifications; Multi-lingual Staff
- Long-term, Knowledgeable, and Friendly Staff
- Mail handling/Courier (This includes COD- Collect on delivery)
- Telephone answering; Fax/Photocopier/Printer/Scanner
- Greets your guests; Books meeting rooms
Our Floor Associates provide Receptionist/Secretary Services to ensure our clients have everything they need to efficiently run their businesses. First Executive Centre has a diverse team; our team members come from a variety of educational backgrounds and bring individual skills and personalities to the workplace. Apart from their experience with business and customer service, our team members have a background in different fields, such as real estate, property management, accounting, technology, communications, political science, architecture, and languages. We have a multi-lingual staff and can interact with clients in various languages, including French, Spanish, Danish, and Swedish. We are fortunate to have a low turnover rate at First Executive Centre and as such, we have team members that have been with us for many years. Our team members are friendly, knowledgeable, and professional.
What Your Floor Associate Can Do For You
Our Floor Associates perform a multitude of duties. As a result, they are adept at multi-tasking and prioritizing their responsibilities. They answer the telephones and can forward calls to a client’s voicemail, office phone, cell phone, or home phone. Floor Associates answer the phone with a personalized greeting based on the client’s preference. If you call in to check your voicemail, or if a client calls in to speak with you, the call will be answered by your Floor Associate; this is someone that knows you personally and can better assist you and your clients because they are knowledgeable about your company and your business needs. Floor Associates handle all incoming and outgoing mail for clients. Clients simply leave their mail at the front desk and the Floor Associate takes care of it, whether it is going somewhere in Calgary, nationally, or internationally. The Floor Associate also completes couriers for clients. Floor Associates sign for all courier packages that are delivered, so the clients are not required to be there in person (including all COD packages.) Our Floor Associates greet our clients and their guests. Clients are informed of their guests’ arrival, and their guests are offered coffee or water and a seat in our waiting room. Clients can book meeting and conference rooms with their Floor Associate. Furthermore, clients have access to all meeting and conference rooms in both our buildings.