- Team qualifications; Multi-lingual Staff
- Long-term, Knowledgeable, and Friendly Staff
- Mail handling/Courier (This includes COD- Call on delivery)
- Telephone answering; Fax/Photocopier/Printing/Scanning
- Greets your guests; Books meeting rooms
Our Floor Associates provide Receptionist/Secretary Services to ensure our clients have everything they need to efficiently run their businesses. FEC has a diverse team; our team members come from a variety of educational backgrounds and bring individual skills and personalities to the workplace. Apart from their experience with business and customer service, our team members have a background in different fields, such as real estate, property management, accounting, technology, communications, political science, architecture, and languages. With respect to languages, we have a multi-lingual staff and can interact with clients in French, Spanish, Danish, Swedish, Croatian, Serbian, Turkish, and Tagalog. We are fortunate to have a low turnover rate at FEC and as such, we have team members that have been with us for many years. Our team members are friendly, knowledgeable, and professional. Building a relationship with our clients is very important for our Floor Associates in particular, since they are the ones that greet and assist our clients on a daily basis.
What Your Floor Associate Can Do For You
Our Floor Associates perform a multitude of duties. As a result, they are adept at multi-tasking and prioritizing their responsibilities. They answer the telephones and can forward calls through to a client’s voicemail, office phone, cell phone, or home phone. Floor Associates answer the phone with a personalized greeting based on the client’s preference. If you call in to check your voicemail, or if a client calls in to speak with you, the call will be answered by your Floor Associate; this is someone that knows you personally and can better assist you and your clients because they are knowledgeable about your company and your business needs. Floor Associates also handle all incoming and outgoing mail for our clients. Our clients simply leave their mail at the front desk and the Floor Associate takes care of it from there. The Floor Associate also completes couriers for our clients. Floor Associates sign for all courier packages that are delivered, so the clients are not required to be there in person. (This also includes all COD packages.) Our Floor Associates greet our clients and their guests. Clients are informed of their guests’ arrival. Guests are offered coffee or water and are offered a seat in our waiting room or in a conference room depending on the client’s preference. Clients can book meeting and conference rooms with their Floor Associate. Clients have access to all meeting and conference rooms in both our buildings (however, clients are asked to use the ones on their floor first before booking elsewhere). Our Floor Associates can fax, photocopy, print, or scan anything our clients require.
If you would like more information on the Receptionist/Secretary Services we offer, or have any questions, please do not hesitate to contact us.